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Customer Service

AVAILABILITY & ORDER POLICY
All 14K and custom BYCHARI jewelry items are made to order and may take up to 6-8 weeks to be prepared for shipment. We strive to fulfill your order in a timely manner. However, due to the handmade nature of our products we ask that all customers be aware of this production window.
Availability for Gold Filled, Vermeil and Sterling Silver items are subject to what is currently listed as “in stock” in the BYCHARI online store. All Vermeil, Sterling Silver, and Black Rhodium jewelry may take up to 1 week to be prepared for shipment.  If the item is out of stock orders can take up to 4 weeks. 
It is possible for your order to come in before the allotted window. Orders are shipped as soon as they are complete.
After your payment has cleared and your order is completed at checkout you will receive an automated email of your invoice. Please note this email may be located in your SPAM/JUNK folder if you are ordering from us for the first time.We truly appreciate your support of our products. If any issues arise with your order, we will communicate with you immediately and work to resolve it.
Please note that any 14K items you see on the official BYCHARI Instagram, Facebook, Tumblr, and Twitter are available for purchase. If you can’t find something on our website, please contact us at sales@bychari.com
RETURN, REFUNDS & EXCHANGES
ALL SALES ARE FINAL. 
We do not accept returns as all of our jewelry is made to order. Please see specific defect and repair information below.
REPAIRS
Should you require a repair or would like to issue a claim for a defect, please email us at info@bychari.com   within 3 days of purchase. Submit the name of your item and a description of  your repair.  Your repair will be authorized within 48 hrs.
DIAMONDS
We will replace, free of charge*, any diamond or precious stone that is lost from its original setting  during normal wear within 28 days of purchase.   For all other diamond replacement inquires, please email us at info@bychari.com for pricing.
NAMEPLATES
We will repair, free of charge, any nameplates that have been damaged within 28 days of purchase due to defect.  If the damage is due to customer negligence, the customer will be asked to cover the costs of repair.
Please note that the customer is responsible for all repair and shipment cost,  unless it is within the allotted time stated above and it has been determined that there is an issue with the product.
ALL SALES ARE FINAL on custom pieces.  We do not accept returns however, there is a 24hr window for you to cancel your order. Once production starts it cannot be cancelled.
SECURE PAYMENT
The following forms of payments are accepted: Visa, Mastercard, American Express and Discover.  All payments are securely processed through Stripe.  For more information please visit https://stripe.com.  BYCHARI does not have the access to any credit card information.  Full payment is due before any order is processed and produced.  
SALES TAX
Sales tax is applicable on all orders shipped within the state of Hawaii.
FINE JEWELRY
BYCHARI’s fine jewelry collection consists of options in solid 14K Yellow, Rose, or White Gold.
WHAT DOES GOLD FILLED MEAN
Gold-filled jewelry is much more valuable than gold-plated. In fact, there is almost 100 percent more gold in gold-filled items than is found in gold-plated items. Just as gold-plated jewelry is plated with gold, gold-filled jewelry is as well, but there is a big difference between the ways these products are made. 
Gold-filled items have a much thicker layer of gold on them, and the gold is a much higher quality. In fact, it is just a step down from solid gold when it comes to quality and value. Speaking of solid gold, pure gold is very soft and is not a good choice for jewelry; that is why an alloy is almost always used for gold jewelry items, even in jewelry pieces worth an incredible amount of money. 
Gold-filled items also use a gold alloy, which can be very strong depending on the karat of the gold that is used. Remember that the lower karats of gold tend to be a bit stronger, 14 karat gold being an example. A higher karat of gold indicates a higher purity, and while that means the gold piece itself is more valuable, the metal will be a little softer. As a frame of reference, keep in mind that 24 karat gold is pure gold and, thus, the softest form of gold available. Buyers who are looking for a more durable jewelry piece may want to opt for a lower karat. 
You won't need to worry about gold-filled jewelry tarnishing, and even if you have an allergy to certain metals, you won't have to worry about allergies from metals such as nickel. You can't say the same about gold-plated jewelry.
VERMEIL DISCALIMER
Our Vermeil jewelry has a Sterling Silver base, the former being plated in gold.  The longevity of plated jewelry depends on proper care to avoid tarnishing. Always remove your Vermeil jewelry before washing your hands, bathing, swimming, or using household cleaning products. Additionally, please note that certain lotions and oils may strip the plating from your jewelry. To prevent scratches, we advise that you store your jewelry in a velvet lined jewelry box or pouch.
GIFT WRAP
All items are shipped in our logo pouch.  Fine jewelry is packaged in a sleek black box. We offer gift-wrapping at additional charge of $5.00.  Once the item is wrapped it cannot be resealed once opened.
REPAIRS
For all repairs please visit our Repairs page or http://bychari.com/pages/repairs
We The BYCHARI teams strives for top customer service and wants all customers to be satisfied with their purchase. If you are not satisfied or would like to issue a claim for defect, repair, etc. please email info@bychari.com for a return or repair authorization within 48 hrs from receiving your order. We do understand there are special circumstances that may exceed the allotted 48hr window and we will work very closely with our customers to accommodate their requests. 
BYCHARI is not responsible for items damaged or lost in transit. Please include a note with your name and order number with the package when shipped back to us. We do NOT refund shipping charges on return items.
All of our rings are standard US sizes. If you don’t know your US sizes, we highly suggest getting sized by a local jeweler. You can also reference the ring size link on our homepage to see the conversions.  We cannot be responsible for determining your ring size. Choosing the correct ring size is responsibility of the customer, as people differ in the way in which they prefer their rings to fit…some customers wear them loosely, while others like to wear them more tight.
**Special orders: custom pieces/personalized pieces cannot be returned unless the item is damaged or we made a mistake. **
SITE INFORMATION
At BYCHARI, we make every attempt to ensure that our online catalog of products is as accurate and complete as possible. Unfortunately, it is not possible to ensure that any Web Site is completely free of human or technological errors. We reserve the right to correct any errors, inaccuracies or omissions- including after an order has been submitted- and to change or update information at any time without prior notice. Prices and descriptive information or imagery are subject to change without notice. If a product's listed price is lower than its actual price, we will contact you prior to processing the order to confirm the new price. Should you not want to continue with your order at this time, it will be cancelled. We will not honor inaccurate or incorrect pricing. We do not negotiate the prices of our products. 
Site Imagery:
As stated above, product imagery may be subject to change without notice. All products are shot to show as much detail as possible, some products may appear larger or smaller than their actual size. Measurements of select pieces are provided to help visual size. Also, be aware every computer monitor has different settings so color and size may vary. All total carat weight provided is estimated and can be within .05 carats of the stated weight. Carat weight for rings is based on the sizing noted- it varies based on size. 
We can provide the weight in grams of our pieces per requests. 
Promotions:
Any promotions offered by BYCHARI will state the time frame in which they can be used, along with any other limitations or excluded products. BYCHARI reserves the right to alter or cancel any promotion without notice. If a promotion is used incorrectly or being abused, BYCHARI has the right to cancel these orders and ban the usage of any further promotional material by such user. 
PRIVACY POLICY
BYCHARI understands that your privacy is important and ensure that information provided by you the customer, is collected and held in accordance with relevant United States Law.
Any Information we collect is used to assist in providing you with relevant consumer information, notify you if products, events and offering that may be interest to you as a valued BYCHARI customer.  We do not disclose information that we hold to unrelated companies outside our corporate group for marketing purposes.
 

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