Terms & Conditions
TERMS & POLICIES
Promotions/discount codes cannot be combined with other codes or offers. They cannot be applied to previously made orders before the start date of a sale or promotion.
BYCHARI reserves the right to alter or cancel any promotions at any time without notice. If a promotion is being abused, we reserve the right to cancel the order. We also reserve the right to cancel any order.
All sales are final. We unfortunately do not accept returns as all of our jewelry is made to order.
Custom pieces/personalized pieces cannot be returned unless the item is damaged or we made a mistake.
LOST/STOLEN SHIPMENTSBYCHARI is not responsible for lost, stolen, or damaged shipments. Please provide a safe and secure shipping address when checking out. BYCHARI has partnered with Route to offer package insurance at checkout. By selecting 1-Click Protect powered by Route, your order is protected from damage, loss, or theft. If you choose to opt out of Route Package Protection, your package will NOT be insured. Route insurance MUST be added before your order is placed. Insurance cannot be added to your order after it is placed. If Route is not purchased, your shipment/order will be insured for $100.00 USD for domestic orders. If this is lost/damaged/stolen in transit and Route is not purchased, BYCHARI is happy to file a claim with FedEx on your behalf. This claim will only cover a total of $100.00 if approved. We are able to issue a refund to the original form of payment, or can issue store credit if this is preferred. Orders under $1,000 are shipped with no signature required upon delivery and orders over $1,000 will require a signature upon delivery.
BYCHARI understands that your privacy is important and ensures that information provided by you the customer is collected and held in accordance with relevant United States Law.
Any information we collect is used to assist in providing you with relevant consumer information, notifying you of products, events and offerings that may be of interest to you as a valued BYCHARI customer. We do not disclose information that we hold to unrelated companies outside our corporate group for marketing purposes.
ADDITIONAL SITE INFORMATION
At BYCHARI, we make every attempt to ensure that our online catalog of products is as accurate and complete as possible. Unfortunately, it is not possible to ensure that any Website is completely free of human or technological errors. We reserve the right to correct any errors, inaccuracies or omissions - including after an order has been submitted - and to change or update information at any time without prior notice.
Prices and descriptive information or imagery are subject to change without notice. If a product's listed price is lower than its actual price, we will contact you prior to processing the order to confirm the new price. Should you not want to continue with your order at this time, it will be cancelled. We will not honor inaccurate or incorrect pricing. We do not negotiate the prices of our products.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional, generally accepted industry standards.
Our store is hosted on Shopify Inc. They proved us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
The following forms of payment are accepted: Visa, MasterCard, American Express, Discover, Amazon Pay and Afterpay. All payments are securely processed through Stripe. For more information please visit https://stripe.com
NOTE: BYCHARI does not have access to any credit card information. If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
Pay for your purchase over four equal installments, due every two weeks. This allows you to pay when it suits you best. This payment option is only available on US orders. For more information, please visit AFTERPAY.
Our gift cards NEVER expire and may be combined with promotions and rebates. Gift cards cannot be redeemed for cash.
As you proceed through checkout and confirm your shipping details, any applicable taxes will be calculated on the total merchandise value. The tax amount will be shown on the review page before you submit your order as well as on the summary page that you see once the order is complete.
As stated above, product imagery may be subject to change without notice. All products are shot to show as much detail as possible; therefore, some products may appear larger or smaller than their actual size. Measurements of select pieces are provided to help visual size. Also, please be aware that every computer monitor has different settings so color and size may vary. All total carat weight provided is estimated and can be within .05 carats of the stated weight. Carat weight for rings is based on the sizing noted- it varies based on size. We can provide the weight in grams of our pieces per request.
AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
QUESTIONS AND CONTACT INFORMATION